is ,customer-focusedRole Overview

The Receptionist / Call Handling Support role is responsible for managing incoming calls professionally, routing callers to the appropriate internal contacts, and ensuring a positive first impression of the organization. This role requires excellent communication skills, strong attention to detail, sound judgment, and the ability to manage calls efficiently while maintaining accurate records and confidentiality.

Key Responsibilities
- Answer incoming phone calls in a professional, courteous, and timely manner.
- Greet and assist callers, ensuring a positive and professional first impression of the organization.
- Manage calls directed to the general reception line and provide basic information to callers when appropriate.
- Take and manage calls that bypass the automated phone system or phone tree.
- Route and transfer calls efficiently to the correct internal contact.
- Take detailed and accurate messages when staff members are unavailable.
- Escalate urgent or sensitive matters promptly to the appropriate internal contact.




- Maintain up-to-date call logs and document caller interactions in the CRM or call tracking system.
- Respond to general inquiries and provide basic company information where appropriate.
- Support scheduling coordination or appointment setting when required.
- Maintain confidentiality of all caller, client, and company information.
- Follow internal communication procedures and ensure accurate handoff of information.

Required Skills & Experience
- Previous experience in reception, call handling, customer service, administrative support, or a similar client-facing role preferred.
- Strong verbal communication and professional phone etiquette.
- Ability to remain calm, polite, and efficient when handling multiple calls or urgent matters.
- Strong attention to detail and accuracy when taking messages or logging call information.
- Ability to screen, prioritize, and escalate calls appropriately.
- Strong organi

📌 Receptionist (Barranquilla)
🏢 Flowz Staffing
📍 Barranquilla