Responsibilities
- Assist in administrative process, update and maintain policies and procedures, referrals, payments, database
- Handle administrative requests and queries from Account and Regional managers
- Building and maintaining strong relationships with agents and our customer services team
- Utilizing Salesforce CRM System as well as various internal systems and databases to manage bookings and groups referrals
- Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers and providing ongoing customer support
- Managing cancellations & postponements
- To meet and exceed our Key Performance Indicators (KPIs)
- Manage sales pipeline to achieve team sales targets and drive results
- Prepare and provide quotes developing relationships of both new and existing partners
- Supporting the Account and Regional Manager for the region
- Demonstrating an excellent knowledge of Kaplan International products
Requirements:
- Requires 2-5 years related experience
- A true hunter,
hungry for new deals and opportunities to drive growth either directly or towards team targets
- Be comfortable working to tight deadlines while managing competing priorities
- Bilingual proficiency in English
- Exceptional interpersonal and communication skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to work under pressure and hard when required, and through customer objections
- Competent computer skills
- Bachelor’s degree or equivalent
Compensation and Benefits
- Competitive salary
- We offer an induction, on-going coaching and training in Salesforce and other systems, Opportunities for career progression include positions as customer service or within our direct and agent sales teams
- 15 days’ vacation
About Us
Location
Bogotá, COL
Employee Type
Employee
Job Functional Area
Sales
📌 Junior Client Executive (Bogotá)
🏢 Kaplan
📍 Bogotá