Position: NOC Operations Engineer

Location: Cali

Work Modality On-site

Employment Type: Full-time

ABOUT THE ROLEAt Celerity, we are looking for a NOC Operations Engineer to monitor, troubleshoot, and manage network incidents, ensuring the availability and quality of our services.

KEY RESPONSIBILITIES

- Monitor infrastructure, services, alarms, and network performance
- Troubleshoot incidents involving LAN, WAN, Internet, fiber optics, GPON/XGS-PON, and Wi-Fi
- Analyze connectivity issues, latency, packet loss, optical signal levels, and network performance
- Manage incidents and tickets according to established procedures and SLAs
- Escalate incidents and coordinate with Engineering, Field Operations, carriers, and vendors
- Document incidents, actions taken, and solutions implemented
- Support root cause analysis (RCA) and continuous improvement initiatives

REQUIREMENTS
- 3+ years of experience in NOC, Network Operations, ISP,



Telecommunications, or Network Support
- Strong knowledge of TCP/IP, IPv4/IPv6, VLANs, DHCP, DNS, NAT, Routing & Switching, SNMP, Syslog, and ICMP
- Hands-on experience with network troubleshooting and monitoring
- Knowledge of fiber optics, GPON/XGS-PON, OLT, ONT/ONU, and Wi-Fi
- Experience with ticketing systems and incident management
- Strong analytical and problem-solving skills
- Technical, technological, or professional degree/diploma in Telecommunications, Networking, Systems, IT, Electronics, or a related field

NICE TO HAVE
- Experience with Zabbix, Wireshark, ServiceNow, Grafana, SolarWinds, PRTG, Cisco, Cambium cnMaestro, or equivalent tools
- Knowledge of Python, PowerShell, APIs, or automation is a plus

📌 NOC Operations Engineer (Cali)
🏢 Celerity Fiber
📍 Cali