Job Summary

We are seeking an experienced and proactive Account Supervisor to lead and support our Logistics operations. The idóneo candidate will have 1+ year of logistics experience, previous leadership experience, and a strong understanding of transportation operations. This role is responsible for coordinating the team, organizing workloads, monitoring performance, supporting daily operations, and addressing operational issues.

Key Responsibilities

- Supervise and coordinate the daily activities and workload of the assigned logistics team.
- Monitor team performance, productivity, and adherence to operational procedures.
- Provide coaching, guidance, and support to team members as needed.
- Maintain a strong understanding of all processes and positions within the account to provide operational coverage when required.
- Address customer questions, concerns, and operational issues promptly and professionally.
- Ensure customer requirements, service expectations, and operational objectives are consistently met.
- Support the operation during escalations and assist team members with complex situations.
- Coordinate with internal departments and external partners to resolve operational challenges.
- Monitor workload distribution and ensure priorities and deadlines are properly managed.
- Identify opportunities to improve processes, productivity,



and service quality.
- Prepare and review operational information and reports as required.
- Perform additional leadership and logistics duties as assigned.

Requirements

- 1+ year of experience in Logistics, Transportation, Freight Forwarding, or a related field.
- Previous leadership or supervisory experience is required.
- Educational background in Logistics, Business Administration, or a related field is preferred.
- Strong knowledge of logistics and transportation operations.
- Advanced Excel skills.
- Proficiency with Microsoft Office and Google Workspace.
- Strong organizational and time management skills.
- Excellent problem-solving and decision-making abilities.
- High attention to detail and accuracy.
- Strong written and verbal communication skills.
- Strong customer service skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of U.S. geography.
- Ability to work effectively under pressure.
- Proficiency in logistics systems and TMS platforms.
- English proficiency: B2–C1 (required).

Preferred Systems

- Outlook
- Gmail
- Front
- Microsoft 365
- Google Workspace
- Logistics TMS
- Carrier, Partner, and Agent websites
- Slack
- Microsoft Teams
- Zoom
- Google Hangouts
- 3CX
- RingCentral

📌 Logistics Team Lead (Cartagena)
🏢 Lean Solutions Group
📍 Cartagena