Job Summary

We are seeking an experienced and proactive Account Supervisor to lead and support our Logistics operations. The idóneo candidate will have 1+ year of logistics experience, previous leadership experience, and a strong understanding of transportation operations. This role is responsible for coordinating the team, organizing workloads, monitoring performance, supporting daily operations, and addressing operational issues.

Key Responsibilities

- Supervise and coordinate the daily activities and workload of the assigned logistics team.

- Monitor team performance, productivity, and adherence to operational procedures.

- Provide coaching, guidance, and support to team members as needed.

- Maintain a strong understanding of all processes and positions within the account to provide operational coverage when required.

- Address customer questions, concerns, and operational issues promptly and professionally.

- Ensure customer requirements, service expectations, and operational objectives are consistently met.

- Support the operation during escalations and assist team members with complex situations.

- Coordinate with internal departments and external partners to resolve operational challenges.

- Monitor workload distribution and ensure priorities and deadlines are properly managed.

- Identify opportunities to improve processes, productivity,



and service quality.

- Prepare and review operational information and reports as required.

- Perform additional leadership and logistics duties as assigned.

Requirements

- 1+ year of experience in Logistics, Transportation, Freight Forwarding, or a related field.

- Previous leadership or supervisory experience is required.

- Educational background in Logistics, Business Administration, or a related field is preferred.

- Strong knowledge of logistics and transportation operations.

- Advanced Excel skills.

- Proficiency with Microsoft Office and Google Workspace.

- Strong organizational and time management skills.

- Excellent problem-solving and decision-making abilities.

- High attention to detail and accuracy.

- Strong written and verbal communication skills.

- Strong customer service skills.

- Ability to multitask and prioritize in a fast-paced environment.

- Knowledge of U.S. geography.

- Ability to work effectively under pressure.

- Proficiency in logistics systems and TMS platforms.

- English proficiency: B2–C1 (required).

Preferred Systems

- Outlook

- Gmail

- Front

- Microsoft 365

- Google Workspace

- Logistics TMS

- Carrier, Partner, and Agent websites

- Slack

- Microsoft Teams

- Zoom

- Google Hangouts

- 3CX

- RingCentral

📌 Logistics Team Lead (Cartagena Metropolitan Area)
🏢 Lean Solutions Group
📍 Cartagena Metropolitan Area