At Luker Chocolate, we are looking for a Key Account Manager – B2B to join our commercial team.

This role will be responsible for ensuring the retention, profitability, and organic growth of our current portfolio of industrial clients and distributors in the regions where the company already operates. The focus is not aggressive territorial expansion, but rather strengthening strategic relationships, optimizing margins, and developing value-added solutions for existing and potential business needs.

The adecuado candidate will have strong experience in B2B sales, key account management, industrial clients, distributors, pricing, profitability, forecast, CRM discipline, and commercial leadership. Experience in food, ingredients, semi-finished products, chocolate, cocoa, or related industries will be highly valued.

This role requires advanced English, a valid USA visa, and availability to travel, as the position may involve interaction with international clients, distributors, trade shows, and business partners.

Key Responsibilities:

- Manage and develop strategic B2B accounts, mainly industrial clients and distributors.
- Ensure client retention, organic growth, profitability, and long-term relationship development.
- Build individual account plans with quarterly objectives.
- Monitor volumes, product mix, profitability, commercial risks, and competitive activity.
- Lead negotiation of commercial conditions, prices, discounts, and medium- to long-term agreements.
- Analyze customer profitability, margins, pricing structures, and business opportunities.
- Coordinate with Planning and Production to manage semi-finished product availability, excess inventory, and tactical commercial opportunities.




- Work closely with R&D; and technical teams to translate customer needs into value-added solutions.
- Ensure commercial discipline through CRM, forecast accuracy, pipeline visibility, and demand planning.
- Lead, support, and develop the commercial team across active regions.
- Represent the company in commercial meetings, client visits, trade shows, and strategic business reviews.

Required Profile:

- Bachelor’s degree in International Business, Business Administration,Industrial Engineering, Food Engineering, or related fields.
- 7 to 10 years of experience in B2B sales, preferably in food, ingredients, semi-finished products, chocolate, cocoa, raw materials, or manufacturing.
- Proven experience managing and developing key accounts.
- Experience in client retention, organic growth, margin protection, and medium- to long-term contract negotiation.
- Experience managing complex pricing structures, discounts, profitability, forecast, and CRM.
- Experience leading commercial teams.
- Advanced English level.
- Valid visa.
- Availability to travel.
- International market exposure is desirable, but the role is mainly focused on strengthening and growing existing B2B accounts.

Key Knowledge & Skills:

- B2B Sales Management in Food Industry.
- Key Account Management.
- Portfolio management: rotation, profitability, product mix.
- Commercial planning and sales forecast.
- CRM and pipeline management.
- Pricing, discounts, and margin protection.
- Strategic negotiation.
- Customer profitability analysis.
- Industrial clients and distributors.
- Cross-functional collaboration with R&D;, Planning, Production, Finance, and Operations.
- Advanced English communication.
- International client management.

📌 Key Account ManagerB (Bogotá)
🏢 LUKER Chocolate
📍 Bogotá