We’re looking for a Bilingual IT Support Specialist to join our team in Barranquilla.

This is a hands-on technical support role for someone who enjoys troubleshooting problems, helping users, and finding practical solutions. You’ll provide first- and second-level IT support across hardware, software, Windows environments, Microsoft 365, connectivity, user accounts, and other common technical issues.

Because you’ll support both English- and Spanish-speaking users, strong English communication skills are essential.

If you have at least 1 year of professional IT support experience, a strong troubleshooting mindset, and enjoy working directly with users, we’d love to hear from you.

What You’ll Do

- Provide first- and second-level technical support to employees and end users.
- Troubleshoot hardware, software, Windows, network, connectivity, and other common IT issues.
- Install, configure, maintain, and troubleshoot computers, peripherals, applications, and IT equipment.
- Support users with Microsoft 365, email, password resets, account access, and basic identity management.
- Troubleshoot Windows operating systems and common productivity applications.
- Assist with Wi-Fi, VPN, printers, connectivity, and other IT-related services.
- Create, update, and manage IT support tickets while documenting issues and resolutions accurately.
- Assist with employee onboarding and offboarding, including equipment preparation and account setup.
- Escalate more complex technical issues when additional support is required.
- Maintain accurate records of IT equipment and assets.
- Follow company IT, cybersecurity, data protection, and acceptable-use policies.
- Provide professional, timely, and user-friendly technical support in a fast-paced environment.
- Communicate clearly and professionally with both English- and Spanish-speaking users.

Compensation & Benefits

- USD $250–$280 per week, depending on experience and technical qualifications
- Weekly pay
- Independent Contractor Agreement




- 100% on-site in Barranquilla, Colombia
- Career growth opportunities
- Supportive and collaborative work environment

Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes

- English Resume Review
- Pre-Screen Questionnaire
- One-Way Video Interview
- Live Interview
- Final Interview

Important

- English resumes are required for this role
- Strong English communication skills are essential

Requirements

What We’re Looking For

- At least 1 year of professional experience in IT Support, Help Desk, Service Desk, IT Specialist, or a similar role.
- B2 or higher English proficiency, both spoken and written.
- Fluent Spanish communication skills.
- Strong knowledge of Windows operating systems and common troubleshooting procedures.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
- Experience supporting Microsoft 365 and common productivity applications.
- Basic understanding of user accounts, permissions, and identity management.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to explain technical issues and solutions clearly to non-technical users.
- Strong documentation and organizational skills.
- Ability to manage multiple support requests and prioritize tasks effectively.
- Ability to work independently while collaborating with an IT team.
- Ability and willingness to work 100% on-site in Barranquilla.

Nice-to-Have

- Microsoft Entra ID / Azure AD experience.
- Experience with IT ticketing systems such as GLPI, Spiceworks, Jira, ServiceNow, or similar.
- Basic cybersecurity or endpoint security knowledge.
- Experience supporting remote or work-from-home users.
- Experience troubleshooting networking equipment, firewalls, VPNs, or related infrastructure.
- Experience with device management or RMM tools.
- CompTIA A+, Network+, Microsoft, Cisco, Fortinet, or other relevant IT certifications.

📌 IT Support Specialist - Bilingual English/Spanish (Barranquilla)
🏢 Resolv Global
📍 Barranquilla