Position: NOC Operations Engineer
Location: Cali
Work Modality On-site
Employment Type: Full-time
ABOUT THE ROLE
At Celerity, we are looking for a NOC Operations Engineer to monitor, troubleshoot, and manage network incidents, ensuring the availability and quality of our services.
KEY RESPONSIBILITIES
Monitor infrastructure, services, alarms, and network performance
Troubleshoot incidents involving LAN, WAN, Internet, fiber optics, GPON/XGS-PON, and Wi-Fi
Analyze connectivity issues, latency, packet loss, optical signal levels, and network performance
Manage incidents and tickets according to established procedures and SLAs
Escalate incidents and coordinate with Engineering, Field Operations, carriers, and vendors
Document incidents, actions taken, and solutions implemented
Support root cause analysis (RCA) and continuous improvement initiatives
REQUIREMENTS
3+ years of experience in NOC, Network Operations, ISP,



Telecommunications, or Network Support
Strong knowledge of TCP/IP, IPv4/IPv6, VLANs, DHCP, DNS, NAT, Routing & Switching, SNMP, Syslog, and ICMP
Hands-on experience with network troubleshooting and monitoring
Knowledge of fiber optics, GPON/XGS-PON, OLT, ONT/ONU, and Wi-Fi
Experience with ticketing systems and incident management
Strong analytical and problem-solving skills
Technical, technological, or professional degree/diploma in Telecommunications, Networking, Systems, IT, Electronics, or a related field
NICE TO HAVE
Experience with Zabbix, Wireshark, ServiceNow, Grafana, SolarWinds, PRTG, Cisco, Cambium cnMaestro, or equivalent tools
Knowledge of Python, PowerShell, APIs, or automation is a plus

📌 NOC Operations Engineer (Cali)
🏢 Celerity Fiber
📍 Cali