We are seeking a proactive and customer-focused Customer Support Specialist to provide exceptional support to customers and ensure a positive experience at every interaction. The adecuado candidate is a strong communicator who can understand customer needs, resolve issues efficiently, and provide accurate and timely solutions across different communication channels.

Responsibilities

- Respond to customer inquiries through email, chat, phone, or other support channels.

- Understand customer needs and provide clear, accurate, and professional assistance.

- Troubleshoot and resolve customer issues in a timely manner.

- Escalate complex or technical issues to the appropriate team when necessary.

- Follow up with customers to ensure their issues are fully resolved.

- Maintain accurate records of customer interactions, requests, and resolutions.

- Identify recurring customer issues and communicate trends or feedback to the relevant teams.

- Follow company policies, procedures, and service standards.

- Maintain a professional, positive, and customer-focused approach in every interaction.





- Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Required Skills

- Excellent verbal and written communication skills.

- Strong customer service and interpersonal skills.

- Problem-solving and critical-thinking abilities.

- Ability to understand customer concerns and provide effective solutions.

- Strong attention to detail and organizational skills.

- Ability to multitask and manage multiple customer requests efficiently.

- Comfortable working with customer support platforms, CRM systems, and other digital tools.

- Ability to remain calm and professional when handling difficult or frustrated customers.

- Strong computer skills and ability to learn new software quickly.

- By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

📌 Customer Support Specialist CO (Barranquilla)
🏢 Core Code io
📍 Barranquilla