A Day in the Life
The Academy Services CX Lead serves as the customer experience subject matter expert within the Academy Services organization, partnering with Operating Units across the Americas and EMEA regions to design, govern, and optimize digital learning experiences within the Medtronic Academy ecosystem. This role combines customer experience consulting, journey design, governance, analytics, and operational expertise to help Operating Units achieve their business objectives through high-quality, scalable learning solutions. The Academy Services CX Lead defines and maintains customer experience standards, provides strategic guidance on digital learning journeys, and drives continuous improvement through data-driven recommendations and governance frameworks. While primarily focused on customer experience consulting and optimization, the role also provides operational support and expertise to ensure successful execution and delivery of Academy initiatives. This role will be working in a adaptable working model in Bogotá.




Responsibilities may include the following and other duties may be assigned:
- Customer Experience Consulting & Journey Design
- Partner with Operating Units to understand business objectives, target audiences, and desired outcomes for digital learning initiatives
- Consult stakeholders on customer experience strategy, structured learning journeys, and digital learning best practices
- Design and optimize end-to-end Academy learning journeys to improve learner engagement, completion, and business impact
- Refine intake requirements and guide stakeholders toward the most appropriate Academy solutions and support pathways
- Collaborate with Digital Marketing, Training & Education, and Sales stakeholders to align Academy experiences with broader customer journeys
- Customer Experience Governance & Standards
- Define, maintain, and enforce customer experience standards across Medtronic Academy
- Conduct customer experience audits across Academy to

📌 Academy Customer Experience Lead (Bogotá)
🏢 Medtronic
📍 Bogotá