Bilingual Call Center Agent - US Market
Location: Medellín, Colombia
Work format: Remote
Employment type: Full-time
Languages: English + Spanish
About the Role
We are looking for a Bilingual Call Center Agent to join our international team and work on US-based customer campaigns. You will communicate with customers in the United States , handle inbound and outbound calls, understand customer needs, provide relevant information, and ensure a professional customer experience. This role is adecuado for someone confident on the phone, comfortable working with performance targets, and who enjoys a fast-paced environment.
Responsibilities
- Handle inbound and outbound calls with US customers
- Communicate professionally and confidently in English
- Understand customer needs and provide relevant information
- Follow established scripts, procedures, and campaign guidelines
- Qualify and process customer inquiries
- Accurately record call outcomes in the CRM
- Meet daily and weekly performance KPIs
- Maintain high call quality and customer satisfaction
- Work with the team to continuously improve performance
Requirements
- English level: C1 - strong spoken English is essential
- Native or fluent Spanish
- Previous experience in a call center, telesales, telemarketing, customer service, sales, or similar role
- Excellent verbal communication skills
- Comfortable handling a high volume of calls
- Ability to follow scripts while maintaining a natural conversation
- Strong listening and interpersonal skills
- Comfortable working with KPIs and performance targets
- Experience working with US customers
- Basic computer and CRM skills
- Reliable, proactive, and results-oriented
What We Offer
- Fully remote position
- Work with an international, US-focused team
- Competitive compensation
- Performance-based incentives
- Training and onboarding
- Clear performance metrics and growth opportunities
- Long-term employment opportunity
Apply now
[email protected]
📌 Call Center Agent (Medellín)
🏢 PrimeStaff
📍 Medellín