About the Role
Solvo Integral is looking for a Level 2 IT Support Specialist with strong client-facing skills to provide advanced technical support in modern, fast-paced environments.
This position blends technical expertise with daily interaction with end users, primarily within startup and remote work environments. The ideal candidate will not only resolve complex technical issues but also ensure a clear, empathetic, and high-quality support experience.
This is not just a technical role — it’s a key position impacting overall client experience.
Responsibilities
Technical Support (Tier 2)
- Provide advanced technical support for escalated issues (Tier 2)
- Troubleshoot and resolve issues related to:
- macOS (Apple environments)
- Networking (VPNs, connectivity)
- Google Workspace and Microsoft 365
- SaaS platforms
- Document solutions clearly and in a reusable format
- Collaborate with Tier 1 and Tier 3 teams to resolve complex issues

User & Device Management
- Support onboarding processes:
- Device setup and configuration
- Account provisioning and access management




- Manage endpoint tools (MDM) such as Jamf, Intune, or similar
- Coordinate laptop logistics and device lifecycle
- Support monitoring, patching, and system maintenance tasks

IT Security
- Work with security tools (Okta, Entra ID, SentinelOne, etc.)
- Participate in vulnerability remediation processes
- Assist in backup testing and maintenance routines

Client Experience (Client-Facing)
- Act as the main point of contact for end users
- Communicate solutions in a clear, friendly, and non-technical language
- Set expectations regarding timelines and updates proactively
- Own the full ticket lifecycle from start to resolution
- Handle frustrated or non-technical users with patience and empathy

Requirements
- 6+ years of experience in IT Support
- Proven experience working in MSP (Managed Service Provider) environments (required)
- Strong experience supporting macOS / Apple environments
- Experience admi

📌 IT Support Specialist and Client Support Level 2 (Bogotá)
🏢 Solvo S
📍 Bogotá