? Remote | LatAm - WE ARE EXCLUSIVELY CONSIDERING APPLICATIONS FROM INDIVIDUALS CURRENTLY RESIDING IN LATAM.

❗️ONLY ENGLISH RESUMES WILL BE CONSIDERED

?️PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL)

? START DATE: ASAP.

About Motum

Motum focuses on creating high-performing international teams for US-based companies. Our mission is to empower ambitious and qualified individuals and connect them with U.S. companies for fully-remote roles that match their skills and aspirations.

Our roles are fully remote and full-time, designed for people who want real ownership, meaningful work, and the opportunity to grow inside US-based dynamic teams.

When you join Motum, you work full-time with one company, integrate directly into their team, and build a career with long-term impact. Ready to join us?

About the Company

Our client is a founder-led CX and retention agency for modern consumer brands — sitting at the intersection of customer experience, retention, and brand.

This is a small, high-accountability team with operator DNA,



with previous experience at recognizable consumer brands across CPG and DTC. They partner with both established names and early-stage teams building from zero to one — working fractionally, embedding where it matters, and building the systems that make CX and retention a real growth lever.

The team is made up of 15 CX specialists, 4 managers, and a founding leader driving the vision.

About the Role

Our client is looking for a CX Solutions Lead to own customer experience setup and ongoing improvement across a portfolio of consumer brand clients.

You'll take newly signed clients and build their entire CX operation from scratch — documenting how their support should run, setting up their helpdesk, building their Help Center, and incorporating AI tools where relevant. Once live, you stay on as the system owner, continuously improving as the client grows.

The idóneo candidate has hands-on experience configuring helpdesk en

📌 CX Solutions Lead (Bogotá)
🏢 Motum
📍 Bogotá