Company Description

Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a general team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking an experienced Manager, Application Support to lead the strategy, performance,



and continuous improvement of enterprise application support services. This role ensures the stability, availability, and performance of business-critical applications while driving operational excellence, service delivery maturity, and strong alignment with business objectives.

This leader oversees support teams, manages incident and problem resolution processes, and partners with IT, product, and business stakeholders to enhance application reliability and user experience.
This position will be based in Bogota, Colombia.
Key Responsibilities:
Leadership & Strategy
- Lead, mentor, and develop a high-performing application support team, including managers, analysts, and engineers
- Define and execute the application support strategy aligned with organizational and IT goals
- Establish KPIs, SLAs, and operational metrics to measure team performance and service effectiveness
- Drive a culture of accountability, con

📌 Manager, Applications Support (Bogotá)
🏢 AECOM
📍 Bogotá