- Minimum 2+ years of functional administration experience with UKG / Kronos
- Strong expertise in:
- Pay Rules
- Scheduling Rules
- Overtime Configuration
- Experience supporting integrations and file-based interfaces
- Experience working in production support (BAU) environments
- Strong analytical and troubleshooting skills
- Ability to work autonomously within a defined governance model
- Experience providing Level 2 support for:
- Forecasting
- Advanced Scheduling
Responsibilities
- Forecasting
- Advanced Scheduling
- Perform:
- Business Rule Validation
- Exception Troubleshooting
- Overtime and Accrual Logic Reviews
- Data View Configuration Support
- Support and monitor system integrations, including:
- Employee data imports
- SFTP‑based file interfaces
- Coordinate and manage escalations to UKG for:
- Configuration changes and enhancements (executed by UKG)
- Ensure SLA compliance and timely resolution of issues
- Maintain and update knowledge documentation and support artifacts
Required Languages
English: Fluent Advanced 96-100%
Location
Bogota, hybrid modality available for residents in Bogotá and surrounding areas.