At Talentus Integral, we are looking for you

We are a U.S. company with a strong presence in LATAM and across 20+ countries around the world. Some of our key near-shore BPO services include: smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing, and top ERP & CRM solutions—driven by our practices across many industries, including Higher Education.

We are currently looking for a Senior IT Support Engineer (Part-Time), to become a valuable addition to our dynamic team

Position Overview

We are seeking a Senior IT Support Engineer with strong experience in enterprise IT environments, Microsoft cloud technologies, and remote technical support. The ideal candidate will have hands‑on experience supporting Azure Portal, Microsoft 365, Teams, OneDrive, and end‑user technology solutions.

The candidate must demonstrate strong troubleshooting skills, customer service abilities, and experience managing technical issues in a remote support environment.

Responsibilities:
- Provide advanced technical support for end users.
- Troubleshoot hardware, software,



networking, and cloud-related issues with an SLA in place.
- Provide remote IT support and resolve incidents efficiently and following an SLA in place as well as an RCA.
- Support and manage Microsoft 365 environments, including:
- Office 365 applications
- Microsoft Teams
- OneDrive
- Exchange Online
- User accounts and permissions
- Assist with Azure Portal administration and troubleshooting.
- Manage user access, licenses, and security configurations.
- Document incidents, solutions, and technical procedures.
- Support IT projects, migrations, and technology improvements.
- Configure and support domains, IPs, virtual cloud environments (VPS), hosting environments.

Required Technical Experience & Knowledge.

Microsoft Azure / Azure Portal

Candidate must have experience or training in:
- Azure Portal navigation and administration.
- Microsoft Entra ID (Azure Active Directory).
- User and gr

📌 Senior IT Support Engineer (Colombia)
🏢 Talentus Global
📍 Colombia