Responsibilities
- Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
- Tests and troubleshoots functionality of installed systems.
- Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
- Provides feedback based on client experiences to product and professional services teams for product and process improvements.
- May work directly with clients on-site or provide project support remotely.
- May work on pre-sales activities Identifies additional.
- product/services opportunities in customer organization.
- Writing of manuals and procedures.
- Provides feedback based on client experiences to product and professional services teams for product and process improvements.
- Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations.
- Contributes to preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks.
- Works with training team to develop application-specific training curriculums and materials and conducts training classes for client.
About Octave
Octave provides mission‑critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non‑negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real‑world conditions and enterprise‑scale insight to improve performance, resilience and incident response where it matters most.