Benefits Administrator (Back office)

Location: Connext, Bogotá, D.C., Capital District, Colombia

Job Summary: The Benefits Administrator (Back office) is responsible for overseeing COBRA benefits for eligible participants, ensuring timely enrollment, accurate processing of terminations, and verifying insurance coverage.

Job Description
- Administer COBRA enrollments, ensuring participants are properly enrolled in the correct benefits plans.
- Provide clear guidance to COBRA participants about their benefits options, coverage, and election processes.
- Work directly with insurance carriers to ensure participants are enrolled in the appropriate plans.
- Manage the timely and accurate processing of COBRA terminations for participants who are no longer eligible, whether voluntary or involuntary.
- Regularly verify participant status with insurance carriers and ensure all COBRA paperwork is correctly processed.
- Generate reports for new elections, payments, and terminations, ensuring accurate record-keeping.
- Oversee the creation of new portal logins for COBRA participants,



brokers, and HR teams, ensuring proper access to benefits information.
- Serve as the primary point of contact for COBRA participants, answering questions and resolving concerns related to benefits coverage.

Required Qualifications
- Experience with health insurance benefits.
- Strong organizational skills with attention to detail and accuracy.
- Clear and coherent written and verbal communication skills, with the ability to explain benefits information to participants.
- Comfortable using benefits portals, email, and reporting tools (e.g., Microsoft Excel, Word).
- Ability to work independently and manage multiple tasks and deadlines.
- Strong problem-solving skills with the ability to resolve participant concerns efficiently.
- Calm and professional demeanor, especially in fast-paced or high-pressure situations.
- Highly organized and able to manage multiple priorities with attention to detail

📌 Healthcare Benefits Specialist (Bogotá)
🏢 Connext
📍 Bogotá