Job Title: Sales Operation Coordinator

Type: Full‑time, Independent Contractor

Location: Remote

Work hours: 9:00 AM - 6:00 PM Eastern Time (including one hour lunch break)

Position Summary

The Sales Operation Coordinator will play a key role in supporting sales operations, ensuring timely and accurate order processing, maintaining effective communication with customers and factories, and improving sales processes. This role requires a detail‑oriented, proactive professional with strong Excel and Salesforce skills, and ideally, knowledge of international logistics and ocean shipping procedures.

Key Responsibilities
- Prepare sales proposals by creating and modifying DNS and Specs using Excel.
- Reconcile purchase orders (POs) with DNS.
- Process orders, send Specs to factories, and follow up on progress.
- Coordinate with internal departments and personnel via email, Wrike, Google Drive, and chat tools.
- File documents on multiple portals (EDI, ADA, NRT, Damco, APL, etc.).
- Track containers, ensure on-time delivery or pickup, and provide status updates to customers.




- Provide project management support as needed.
- Respond to customer complaints and provide after‑sales support when requested.
- Handle order processing with accuracy and timeliness.
- Inform clients of unforeseen delays or issues.
- Monitor team progress, identify shortcomings, and propose improvements.
- Set up, document, and monitor sales processes.
- Identify bottlenecks in workflows and recommend solutions.
- Promote SKUs and categories to customers to increase order size.
- Support senior management with order updates, customer communication, and reporting.
- Perform other clerical or administrative duties as needed.

Qualifications & Experience
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
- Minimum 3 years’ experience in a sales support or similar business operations role.
- Proven track record as a Sales Coordinator, Sales Assistant, or in comparabl

📌 Sales Operation Coordinator (Colombia)
🏢 Somewhere
📍 Colombia