Are you a great communicator who also loves staying organized? Dimov Tax is hiring a Phone Operators to be the first voice our clients hear.
What you'll be doing:
- Answer and manage inbound client calls in a professional and friendly manner
- Listen to client needs and route or resolve inquiries efficiently
- Take accurate messages and follow through on call-backs — every time
- Enter and update client information in our CRM system
- Navigate multiple systems simultaneously while on a live call

What we're looking for:
Phone & Communication Skills:
- Clear, professional speaking voice with strong grammar and tone
- Active listener — you understand the issue before you respond
- Calm and empathetic with frustrated or confused callers




- Able to guide a conversation to resolution without rushing the client

Admin & Technical Skills:
- Typing speed of 40+ WPM with strong accuracy
- Experience with CRM platforms
- Proficient in Microsoft Office or Google Workspace (Excel, Word, Docs, Sheets)
- Able to multitask across systems while maintaining a natural phone conversation

Nice to have:
- Experience in a tax, accounting, or financial services setting
- Familiarity with tax terminology or client intake processes
- Experience with a multi-line phone system

📌 Phone Operator (Colombia)
🏢 George Dimov
📍 Colombia