Visa Bogota, D.C., Capital District, Colombia
Client Care Associate
Location: Bogota, Colombia. This hybrid role is part of Visa’s award‑winning customer support team, supporting the business and technical needs of our growing merchant base.
Job Description
The Client Care Associate will respond to partner requests, resolve merchant issues, document cases, and provide technical support for Cybersource merchants, acquirers, or payment facilitators. The position requires a proactive, customer‑focused approach and strong technical aptitude.
Responsibilities
- Respond to incoming and partner requests quickly, professionally and meeting KPIs
- Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues
- Thoroughly document cases in Dynamics and update status accordingly
- Collaborate with Team Leads, agent support, product support specialists and partner groups to provide one‑call resolution
- Serve as the primary technical point of contact for assigned clients,
maintaining strong relationships and ensuring client satisfaction
- Partner with Sales to build relationships with technical and business contacts across the account portfolio
- Conduct regular business performance reviews of live merchants and partners
- Proactively monitor client accounts, identifying technical issues or challenges, and work closely with stakeholders to resolve them in a timely manner
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management and Operations teams
- Provide technical training and support to clients, helping them maximize the value of Visa’s payment solutions
- Educate clients on product features, functionalities and potential integration opportunities
Qualifications
- Bilingual proficiency in Portuguese and Spanish preferred
- Customer service experience required. Prior experience in call center, financial industry, e‑commer
📌 Client Care Associate (Bogotá)
🏢 Visa
📍 Bogotá