Description
? Outbound Performance & Client Success Lead
Full-Time Remote | U.S. Time Zone Overlap Required

? About the Role
We’re hiring an execution-focused Outbound Performance & Client Success Lead to take full ownership of client performance, retention, and outbound campaign success inside a fast-growing cold email agency.
This is not a passive account management role.
You are directly responsible for:
- campaign performance,
- deliverability health,
- client retention,
- optimization,
- and long-term account growth.

You will manage 20–30 active client accounts while ensuring cold email campaigns are:
- technically sound,
- landing in inboxes,
- generating qualified meetings,
- and continuously improving.

If a campaign underperforms, you diagnose the issue and fix it.
If a client is at risk, you step in early and take ownership.
This role is adecuado for someone who deeply understands outbound systems, deliverability, messaging, and client communication — while thriving in fast-moving startup environments.

? What You’ll Own
Client Ownership & Retention




- Serve as the primary point of contact for 20–30 active clients
- Lead performance-focused client calls and account reviews
- Build strong client relationships centered around measurable outcomes
- Monitor account health and proactively identify churn risks
- Maintain high client retention and account satisfaction
- Clearly explain:
- campaign performance,
- deliverability,
- pipeline impact,
- and optimization strategies
- Set realistic expectations and align conversations around results

Cold Email Performance & Optimization
- Ensure campaigns are properly configured before launch, including:
- domains,
- inbox setup,
- deliverability,
- targeting,
- and sequencing
- Monitor:
- inbox placement,
- reply rates,
- sender reputation,
- and deliverability health
- Diagnose underperforming campaigns and identify root causes
- Improve:
- targeting,
- personalization,
- messaging,
- and conversion performance
- Optim

📌 Outbound Performance (Colombia)
🏢 Pavago
📍 Colombia