About Us
Visa is a world leader in payments technology, facilitating transactions between
consumers, merchants, financial institutions and government entities across more
than 200 countries and territories, dedicated to uplifting everyone, everywhere
by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling
meaningful challenges, growing your skills and seeing your contributions impact
lives around the world.

Join Visa and do work that matters – to you, to your community, and to the
world. Progress starts with you.

Job Description

Visa Corporate IT (CIT) group has embarked on a major transformation
journey—building an engineering-first operating model that puts customer
experience and end user support at the center. As part of this strategy, we are
consolidating operational functions into a single area focused on providing
world-class operational support to our end users.

As a member of the Onsite Technical Support team, the Technical Support




Associate – Workstation Support is responsible for delivering exceptional onsite
technical support for Visa staff. This role supports workstation and endpoint
platforms (Windows and Mac OS), mobile devices, collaboration and conferencing
technology, and core productivity tools such as Microsoft 365.

This is an Individual Contributor (I4) role for a technically strong,
customer-obsessed support professional who can balance hands-on troubleshooting
with proactive service improvements—identifying issues before they occur,
driving root cause resolution, and improving reliability (not just processing
tickets).

Key Focus Areas:

The idóneo candidate should be passionate about:

* Exceptional customer service and clear communication — listening,
empathizing, and building trust with end users.
* Proactive and predictive support — performing health checks and validations
to identify and remediate issues before they impact users.
* Root cause mindset — isolating recurring is

📌 Technical Support Associate (Bogotá)
🏢 Visa
📍 Bogotá