Key Responsibilities:

· Respond to support calls and emails from our clients in a timely and professional manner, ensuring accuracy and attention to detail.

· Maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively.

· Conduct research and resolve client inquiries, providing prompt and accurate solutions.

· Appropriately escalate complex issues for clients and participants, following our standard operating procedures.

· Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support.

Minimum Qualifications:

· Highest level of proficiency in written and oral English, enabling you to effectively communicate with clients and colleagues.

· Strong customer service orientation and problem-solving skills, allowing you to deliver solutions that exceed client expectations.

· Excellent interpersonal skills, fostering positive and professional interactions with clients and team members.

Preferred Qualifications:





· Previous experience or exposure in a professional, customer-facing business environment, showcasing your ability to thrive in a customer-centric role.

Core Competencies

· Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions.

· Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.

· Accountable: Being answerable for your actions and owning up to commitments.

· Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.

· Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.

· Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers’ experience in mind.

· Cultivates Innovation: Cr

📌 Agente Bilingue (Medellín)
🏢 Solvo S
📍 Medellín