At Capgemini Engineering, the world leader in engineering services, we bring
together a general team of engineers, scientists, and architects to help the
world’s most innovative companies unleash their potential. From autonomous cars
to life-saving robots, our digital and software technology experts think outside
the box as they provide unique R&D; and engineering services across all
industries. Join us for a career full of opportunities. Where you can make a
difference. Where no two days are the same.

JOB DESCRIPTION

At Capgemini Engineering, we are proud to support some of the world's leading
telecommunications providers in keeping their networks running at their best. As
part of our growing team in Colombia, you'll play a vital role in the
operational health of a telecommunications infrastructure working at the
frontline of network monitoring, incident management, and service continuity. If
you thrive in a fast-paced, technically demanding environment and take pride in
keeping critical services online, this is the role for you.

In this role you will play a key role in:





Performing continuous monitoring of network and service platforms, detecting,
classifying, and managing alarms and events, while correlating alerts to assess
their impact on customers and internal infrastructure
Executing first-level troubleshooting following established operational
procedures, managing the full incident lifecycle from initial diagnosis through
to escalation, resolution, and service restoration validation
Supporting scheduled maintenance windows, operational changes, and post-change
health checks, ensuring full compliance with operational standards, security
requirements, and governance processes
Providing timely and accurate communication to customers and stakeholders
regarding incidents, service degradations, and restoration activities, while
maintaining detailed shift logs and participating in operational handovers
Contributing to continuous improvement initiatives by identify

📌 Transport Network Engineer (Bogotá)
🏢 Capgemini
📍 Bogotá