We are growing our customer support team and are looking for motivated, detail-oriented professionals who enjoy helping people solve problems and creating positive customer experiences.
As a Marketplace Support Specialist, you will support a fast-paced online platform serving healthcare professionals and organizations. Working primarily through email and chat, you will assist users with account access, credential verification, scheduling inquiries, background check questions, password resets, and general platform support.
This is an excellent opportunity for candidates who enjoy problem-solving, communicating clearly, and working in a structured, customer-focused environment.

What You'll Be Doing
Responding to customer inquiries via email and chat
Assisting users with account access and login issues
Performing password resets and account recovery support
Helping users navigate platform features and processes
Supporting background check and credential-related inquiries
Investigating customer concerns and identifying appropriate solutions




Escalating complex issues to the appropriate internal teams
Maintaining accurate records and case documentation
Meeting quality, productivity, and service-level expectations
Delivering a professional and empathetic customer experience with every interaction

Schedule
Coverage operates between 8:00 AM and 8:00 PM Central Time
Rotating schedules within operating hours
Schedule details will be provided during the hiring process
Start date: 5 October 2026

Compensation & Contract
USD $260 per week
Paid training provided
Full-time opportunity
Independent Contractor

Why Join Us?
Stable, long-term opportunity
Supportive team environment
Professional growth opportunities
Structured onboarding and training
Opportunity to develop expertise in customer support operations

Application Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our hiring process includes:
Application Form
Pre-scr

📌 Marketplace Support Specialist (Puerto Colombia)
🏢 Resolv Global
📍 Puerto Colombia