We are seeking bilingual to join our international customer service team. The position requires English communication skills, a customeroriented approach, and the ability to consistently meet established operational standards.
The successful candidate will be responsible for providing professional customer assistance, addressing inquiries, documenting interactions, and ensuring compliance with established procedures and quality standards.

Key Responsibilities
Provide customer assistance through inbound or outbound phone interactions.
Identify and address customer needs efficiently.
Provide accurate and relevant information.
Maintain complete and accurate records of customer interactions.
Follow operational procedures and established guidelines.
Maintain customer service standards.
Achieve assigned quality,



productivity, and performance objectives.

Required Qualifications
B2 English proficiency
Previous customer service experience preferred
Verbal and written communication skills
Customeroriented approach
Basic computer proficiency
Availability to work onsite

Professional Development
The position offers exposure to an international work environment, professional training, career development opportunities, performance recognition, and employee benefits.

Qualified candidates are encouraged to apply and become part of our international customer service team

📌 Bilingual Customer Service SpecialistEnglish (Envigado)
🏢 iQor
📍 Envigado