Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type: Indefinite Terms
Equip. required:
- Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen 3 3100/5 3600/7 3700X) 2.0 GHz speed
- RAM: 16 GB System Memory
- Storage: 512 GB SSD
- Sound: USB Headset
- Monitor: 1920 x 1080 Resolution ( Dual Monitor )
- OS: Windows 11 PRO
Internet:
- International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms
Job Start Date: Immediate
Location: Remote
Country: Colombia
Hours: 8:00 AM to 5:00 PM US CST Monday to Friday
Versátil schedule based on business needs
OBJECTIVE
The role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff.
PRIMARY JOB DUTIES
- Build, update, maintain, and assist with dialer operations
- Evaluate reporting tools and delivery
- Monitor agents in a dialer setting
- Adjust dialer and agent settings
- Analyze the effectiveness and functionality of reports
SECONDARY JOB DUTIES
- Continuously seek opportunities for process improvement and propose ideas
- Foster effective communication and collaboration between countries and cultures within all regions
- Assist in project work as required
- Act as backup to other members of the Operations Strategy Department
- Maintain a high level of professionalism and confidentiality with all information entrusted with
OTHER JOB DUTIES
This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.
SUPERVISORY RESPONSIBILITY
This position does not have supervisory responsibilities
WORK ENVIRONMENT
This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment.
COMPETENCIES
- Proficiency in MS Office
- Time management
- Attention to detail
- Ability to click through systems for several hours
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma/GED
FLUENCY
This position requires fluency in the English language