InterOps

Description

This role focuses on reviewing patient and appointment records, ensuring information accuracy, and responding to client and partner inquiries according to defined processes and service levels.

This position is well-suited for candidates with strong attention to detail, good written English skills, and experience working in a process-driven environment.

Key Responsibilities

- Review and verify patient, customer, and appointment data in internal systems.
- Ensure diagnostic imaging and reports match scheduled appointments.
- Identify data discrepancies, correct issues, and elevate when required.
- Maintain high accuracy in all records and outbound communications.
- Provide updates to clients regarding the status of patient records (primarily via email and Slack).
- Communicate with radiology partners via email to request updates, STAT reports, or clarify appointment details.
- Respond to client and internal inquiries within defined response times.
- Handle sensitive patient information in compliance with HIPAA and company policies.

Performance Expectations (SLAs & KPIs)

- Data Accuracy: Maintain 98%+ accuracy.
- Turnaround Time:



Complete assigned tasks within SLA timelines.
- Response Time: Respond to emails and requests within required timeframes (1hr).
- Productivity: Meet daily and weekly task volume targets.
- Quality Compliance: Follow standard operating procedures with minimal rework.
- Escalation Compliance: Escalate issues correctly and on time.

Required Qualifications

- Strong attention to detail and ability to work accurately with data.
- Good written English communication skills (C1 minimum, C2 preferred).
- Experience in a BPO, data processing, or customer support role preferred.
- Ability to follow documented processes and instruction.
- Comfortable handling repetitive tasks and sensitive information.
- Ability to manage multiple tasks and meet deadlines.

Work Requirements

- Willingness to work assigned shifts and maintain schedule adherence.
- Reliable internet connection and quiet work environment (if remote).
- Willingness to learn new tools, processes, and compliance requirements.

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📌 Case Operations - InterOps (Colombia)
🏢 KonnectCX
📍 Colombia