Job Description

This is a remote position.

About Us

We are a fast-growing legal support and consulting company that partners with personal injury law firms across the United States. Our team provides administrative, operational, and client support services that help law firms improve efficiency and deliver exceptional service to their clients.

We are currently seeking a Remote Bilingual Legal Receptionist to join our team. This position is open exclusively to candidates located outside of the United States. Fluency in both English and Spanish is required. Previous experience in a personal injury law firm is strongly preferred.

Position Overview

The Remote Bilingual Legal Receptionist serves as the first point of contact for prospective and existing clients. This role requires excellent customer service, strong communication skills, and the ability to manage multiple priorities in a fast-paced remote environment. The adecuado candidate is professional, organized, friendly, and committed to providing an exceptional client experience.

Key Responsibilities

- Answer incoming calls and direct them to the appropriate department or team member.

- Serve as the first point of contact for prospective and existing clients.

- Communicate professionally with clients in both English and Spanish via phone, email, and text.

- Schedule consultations, appointments, and meetings.

- Gather and accurately document client information.

- Assist with client intake and follow-up communications.

- Maintain accurate client records within CRM and case management systems.

- Respond to client inquiries and provide updates as directed.

- Manage multiple phone lines and high call volumes while maintaining professionalism.

- Provide administrative support to attorneys and legal staff as needed.

Core Competencies

Successful candidates will demonstrate:

- Excellent customer service and interpersonal skills.

- Professional written and verbal communication.

- Strong phone etiquette.

- Exceptional organizational and multitasking abilities.

- Attention to detail and accuracy.





- Ability to remain calm and professional in a fast-paced environment.

- Strong time management and problem-solving skills.

- Ability to work independently in a remote setting.

Work Schedule

- Full-time remote position.

- 40 hours per week.

- Must be available during U.S. Mountain Time business hours.

- Consistent attendance and responsiveness during scheduled work hours are required.

Requirements

Required Qualifications

- Must be located outside of the United States.

- Fluent in both English and Spanish (written and verbal).

- Minimum of one year of experience in a receptionist, customer service, administrative, or legal support role.

- Strong customer service and communication skills.

- Excellent phone etiquette and interpersonal skills.

- Strong organizational and multitasking abilities.

- Proficiency with Microsoft Office, Google Workspace, and CRM software.

- Reliable high-speed internet connection and a professional remote work environment.

Preferred Qualifications

- Previous experience working in a personal injury law firm is strongly preferred.

- Experience as a Legal Receptionist, Intake Specialist, Customer Service Representative, or Legal Assistant.

- Familiarity with legal case management or CRM systems.

- Experience handling client intake and scheduling in a legal environment.

Why Join Us?

As part of our team, you'll support experienced legal professionals and personal injury law firms dedicated to helping injured individuals throughout the United States. We value professionalism, accountability, collaboration, and exceptional client service. If you're looking for a long-term remote opportunity with room for growth, we'd love to hear from you.

Compensation & Benefits

- Competitive compensation based on experience and qualifications.





- Long-term career opportunity.

- Ongoing training and professional development.

- Fully remote work environment.

- Opportunity to support leading personal injury law firms across the United States.

- Collaborative and supportive team culture.

Requirements
Qualifications 1–2+ years of experience as a receptionist, legal receptionist, customer service representative, or administrative assistant preferred Excellent verbal and written communication skills with a professional and courteous phone presence Strong customer service skills with the ability to communicate empathetically with potential and existing clients Highly organized with exceptional attention to detail and accuracy Ability to manage a high volume of incoming calls while maintaining professionalism Experience scheduling appointments, managing calendars, and coordinating meetings Proficiency with Microsoft Office Suite, Google Workspace, and PDF software Comfortable learning and using case management software (Filevine, Litify, SmartAdvocate, Clio, or similar) Ability to prioritize multiple tasks in a fast-paced legal environment Strong data entry and documentation skills Reliable, dependable, and able to maintain strict confidentiality Self-motivated with the ability to work independently and collaboratively within a team Preferred Experience Experience working in a personal injury law firm Bilingual (English/Spanish) preferred Experience answering multi-line phone systems and directing calls appropriately Knowledge of personal injury intake procedures and client screening Experience scheduling attorney consultations and client appointments Familiarity with legal terminology and the personal injury case lifecycle Experience handling client correspondence via phone, email, text, and chat Experience using VOIP phone systems, CRM software, or legal case management platforms Ability to de-escalate difficult conversations while providing exceptional client service Experience maintaining accurate client records and ensuring all communications are documented in the case management system

📌 Bilingual Legal Receptionist *INTERNATIONAL* (Bogotá)
🏢 corviaconsulting
📍 Bogotá