Empresa registrada en EE.UU. que se dedica a la importación y exportación de productos, requiere Ecommerce Operations Manager
About the Role
We are looking for a motivated and detailoriented operations professional to join our clients team in the consumer products sector. In this role, you will contribute to managing daily marketplace operations, handling escalated customer service cases, processing and troubleshooting EDI order flows, and running retail fulfillment workflows.
Responsibilities
Own daily marketplace operations orders, refunds, and disputes across Amazon, Walmart, and eBay
Manage escalated customer service cases with excellent judgment and impeccable written English
Process and troubleshoot EDI order flows, coordinating with providers and partners when issues arise
Run retail fulfillment workflows end to end shipping labels, pick reports, and parcel shipments ShipStation
Onboard new retail clients across our platforms
Supervise the output of our automation verify, catch discrepancies, correct course, and continuously improve the processes
Act as operational backup across the department when teammates are out
Requirements
3 years in ecommerce or marketplace operations Amazon required Walmart eBay a plus
Excellent professional English, written and spoken daily communication with U.S. customers and vendors
Experience with ticketing systems Zendesk preferred and customerfacing decisionmaking
Working knowledge of EDI and comfort troubleshooting order flow issues
ShipStation or similar shipping platform experience
Organized, selfdirected, and accountable youll manage processes, not wait for instructions
Full overlap with U.S. Eastern Time business hours
Preferred Qualifications if any
Spanish
Rithum ChannelAdvisor
Shopify
Experience working alongside AI or automated workflows
Bolsa de trabajo Colombia ofrecemos puesto de Ecommerce Operations Manager para el sector de Otros en la empresa SGF General de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
📌 Ecommerce Operations Manager (Bogotá)
🏢 Sgf Global
📍 Bogotá
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