Company descriptionPublicis Global Delivery (PGD); Publicis Groupe’s industry leading globally connected capability platform. Where talent, technology & operations combine to delivery amazing solutions for our clients. Expertise across Media, Data, Technology, Commerce & Production in all regions of the world.PGD is comprised of the best talent, and ways-of-working, which enables general scale, innovation and transformation, each day.Culture, growth and wellbeing underline all aspects of Publicis Global Delivery.#WeArePGDOverviewAs a Program Management Director you'll own the operating model for the unit — the platforms, processes, that turn a large, distributed team into a high-throughput, continuously improving production engine. You'll partner closely with the technology team to implement automation and AI, and you'll report directly to senior leadership on efficiency, throughput, and the return on our investment in this capability.ResponsibilitiesDay-to-day the role includes:Leading the onboarding of ~150 team members onto a new workflow management platform, driving adoption, training, and change management across the unitDefining and configuring 50+ distinct delivery workflows within the platform, ensuring each work type is mapped, standardized, and repeatableEstablishing the operational standards, governance, and ways of working that turn ad hoc,



manual processes into a disciplined production systemDriving continuous improvementIdentifying specific steps, phases, or handoffs within workflows that are inefficient, redundant, or ripe for improvementIdentifying and implementing opportunities for automation, working in partnership with the technology team to design, test, and roll out automated solutionsIdentifying and implementing opportunities for AI augmentation, partnering with technology to introduce AI tools that increase speed, quality, and consistencyBuilding a culture of measurement and continuous improvement across the unit, where efficiency is everyone's responsibility, not just leadership'sQualificationsDemonstrable experience in operations leadership, production management, or process/transformation roles — preferably within a creative agency, production studio, shared services, or BPO environmentProven track record of standing up or transforming an operational function — moving a team from manual, ad hoc ways of working to standardized, technology-enabled processesExperience identifying and implementing process automation, ideally in partnership with technology or engineering teamsHands-on experience implementing and driving adoption of workflow management or work management platforms across large teamsComfort operating in a high-volume, deadline-driven environment with multiple concurrent workstreams and demanding quality standards#J-18808-Ljbffr

📌 Program Management Director (Cundinamarca)
🏢 Publicis Groupe
📍 Cundinamarca