We are looking for a proactive and highly organized Marketing & Lead Generation Agent to join our team. This is a hybrid role for someone with experience in lead management, customer service, and marketing support.

The idóneo candidate will be comfortable contacting and following up with leads through phone, email, and text, providing excellent customer service, maintaining accurate lead information, and supporting marketing and project-related activities. Strong communication, follow-up, organization, and attention to detail are essential for success in this role.

Key Responsibilities

- Manage and follow up with leads and prospective applicants through phone calls, email, and text messages.
- Contact qualified leads to confirm interest, answer questions, and request required information or documentation.
- Maintain accurate lead, applicant, and contact information in Excel and internal systems.
- Perform lead filtering and qualification based on project-specific criteria.
- Conduct consistent follow-ups with non-responsive leads to support conversion and case progression.
- Provide professional and customer-focused support throughout the application and information-gathering process.
- Respond to inbound calls and inquiries, providing basic information and routing complex questions to the appropriate team member.
- Support marketing and lead generation activities, including campaign-related tasks and prospect management.
- Assist with tracking and updating project assignments, deadlines, and follow-up activities.




- Review and maintain records, spreadsheets, and project information for accuracy.
- Communicate with internal teams regarding lead status, missing information, questions, and operational issues.
- Use different communication channels and platforms to maintain timely contact with leads and customers.
- Manage multiple assignments and prioritize activities based on deadlines and business needs.
- Identify opportunities to improve follow-up, lead management, and customer experience processes.

Requirements

- 1+ year of experience in Lead Generation, Customer Service, Marketing, Sales Support, or a related field.
- Experience managing and following up with leads or prospects.
- Customer service experience with strong phone, email, and written communication skills.
- Previous experience supporting Marketing, Lead Generation, Digital Marketing, or similar initiatives is preferred.
- Strong English communication skills, both written and verbal (B2–C1 required).
- Proficiency in Microsoft Excel and general computer applications.
- Strong follow-up and organizational skills.
- Excellent attention to detail and accurate data entry.
- Ability to multitask and manage multiple projects, leads, and deadlines.
- Strong problem-solving and critical-thinking skills.
- Comfortable working with phone, email, text, and chat communication channels.
- Ability to work independently while following established processes and instructions.
- Proactive, adaptable, and customer-oriented mindset.

📌 Marketing & Lead Generation Agent (Bogotá)
🏢 Lean Solutions Group
📍 Bogotá