Intake SpecialistÚnete a Allegiant Professional ResourcesEn Allegiant Professional Resources creemos que las organizaciones más exitosas se construyen mediante personas excepcionales, procesos eficientes y decisiones estratégicas.

Fundada en Chicago en 2019, Allegiant inició brindando apoyo estratégico a organizaciones internacionales y, con el tiempo, ha expandido sus operaciones a California y Latinoamérica, incluyendo el lanzamiento de Allegiant Colombia SAS. Hoy apoyamos a organizaciones públicas y privadas mediante soluciones especializadas en Recursos Humanos, Operaciones, Analítica de Datos, Servicios Legales, Finanzas y Contabilidad, Gestión de Riesgos, Fusiones y Adquisiciones (M&A;), implementación de HRIS y supervisión de proyectos complejos. Nuestro objetivo es ayudar a nuestros clientes a optimizar sus operaciones, reducir riesgos y acelerar su crecimiento mediante soluciones personalizadas y orientadas a resultados.

Como parte de nuestro crecimiento en Colombia, buscamos una persona organizada, proactiva y con excelentes habilidades administrativas para apoyar nuestras operaciones nacionales e internacionales.

Ubicación: Bogotá, Colombia

Modalidad: Hibrido, 2 dias a la semana

Reporta a: Gerente de Intake

Salario: COP $5.000.000 mensuales a COP $6,000,000 + prestaciones de ley + oportunidades de crecimiento internacional (Primeros 2 meses de contratista)

Position SummaryThe Legal Intake Specialist is responsible for engaging with prospective clients through phone, email, text, chat, and other communication channels. The idóneo candidate is an excellent communicator who enjoys helping people, can build rapport quickly,



and possesses outstanding organizational and problem-solving skills.

This position works closely with the Intake Manager, attorneys, and legal staff to ensure qualified prospective clients receive a seamless and professional intake experience.

What You'll Do

- Serve as the first point of contact for prospective clients.
- Answer inbound calls, emails, chats, and text messages professionally and empathetically.
- Conduct detailed intake interviews to gather information regarding each prospective client's legal matter.
- Evaluate potential client eligibility using established intake guidelines and firm procedures.
- Accurately document client information within the firm's case management and CRM systems.
- Schedule consultations with attorneys or legal representatives.
- Explain the firm's intake process and documentation requirements.
- Follow up with prospective clients regarding missing information or documentation.
- Maintain detailed and accurate records of all client interactions.
- Escalate complex legal or client concerns to supervisors or attorneys as appropriate.
- Maintain confidentiality and comply with all firm policies and ethical requirements.
- Meet established productivity, quality, and client service expectations.
- Collaborate with legal and operations teams to improve client experience and intake processes.




- Participate in ongoing training and professional development.

What We're Looking ForRequired Qualifications
- High school diploma or equivalent.
- Minimum of one (1) year of experience in customer service, sales, intake, call center, or client support.
- Exceptional verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Ability to establish trust and build rapport with clients.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize work in a fast-paced environment.
- Comfortable using Microsoft Office and web-based systems.
- Strong professionalism, integrity, and confidentiality.

Preferred Qualifications
- Experience working in a law firm or legal environment.
- Previous law intake experience.
- Experience using CRM or legal case management software.
- Bilingual in English (B2 or better) and Spanish.

What Makes You SuccessfulWe're looking for someone who is:
- Compassionate and client-focused.
- An excellent communicator.
- Organized and detail-oriented.
- Adaptable and dependable.
- Professional and accountable.
- Comfortable working independently and as part of a collaborative team.
- Passionate about delivering an exceptional client experience.

Work EnvironmentThis position may be performed in an office or remote environment. Candidates should have a professional workspace, reliable internet connection, and the ability to effectively communicate via phone, video conferencing, and email. The pay range for this role is:
- 5,000,000 - 6,000,000 COP per month (Bogota, Colombia)

📌 Intake Specialist (Bogotá)
🏢 Allegiant Professional Resources
📍 Bogotá