Scope: Require IT generalists to provide hands and feet support for small offices of around 30 users. Duties include providing second-level desktop support for local end-users, configuring end-user machines and ensuring they conform to compliance standards. Candidate will need to collaborate with remote teams in Argentina and India to provide local support for server and network activities.
Will need to coordinate with local vendors for any required IT related services. Must be fluent in English.
Model: On site (CRISIL IREVNA INFORMATION TECHNOLOGY COLOMBIA S.A.S S&P; General, Parque 93 - Bogotá, Colombia)
Main responsabilities
- General Maintenance and BCP testing
- Access control Management & reporting
- System OS installation and maintenance (End user Laptops)
- General Troubleshooting
- Communications Maintenance and troubleshooting (networking and Wi-Fi)
- Server Maintenance & Troubleshooting (cabling and hardware replacement)
- Virtual desktop troubleshooting knowledge
- Video Conferencing Meeting setup and troubleshooting
- Zscaler,
bitlocker and CrowdStrike general knowledge preferred
- O365 Mobile phone tools
- Authentication / VPN Tools
- Hardware administration and inventory Management
- Responsible for handling vendors
Position requirements
- A bachelor degree in any related field (System Computer, Electronic Engineer....)
- Up to 3 years of work experience in related jobs
- Remote support tools experience required
- Excellent English level spokenwritten mandatory
- ISO Certification Lead (nice to have)
- O365 General knowledge and troubleshooting
- Knowledge on Teams and collaboration tools (SharePoint / OneDrive)
- ITL certification preferred
- Extended hours availability given that will work with stakeholders across locations (mainly India and Argentina)
- Electrical knowledge and CCTV administration is preferred
- Microsoft System certified engineer (preferred)
- Experience with ticketing system tools
- Proxy server and firewall rules knowledge is preferred