Company Description Fygaro is an all-in-one commerce platform that empowers individuals and businesses to start and grow their online operations, with or without a traditional website. The platform offers tools such as Fygaro Shops, payment buttons, and online invoicing to simplify selling and getting paid online. Fygaro is designed to help users quickly launch and scale their eCommerce presence while centralizing key business functions.

By streamlining online sales and payments, Fygaro enables customers to focus on delivering value and expanding their businesses.

Role Description The Customer Success Consultant is a full-time remote role focused on helping Fygaro customers achieve their business goals using the platform. On a day-to-day basis, this role engages with customers to understand their needs, guide them through onboarding, and provide ongoing support and best practices. The consultant will proactively monitor account health, address issues, and suggest features or solutions to enhance customer satisfaction and product adoption.

This role also collaborates with internal teams to share customer feedback, improve processes, and contribute to customer-centric initiatives.



Success in this position involves building strong relationships, driving value realization, and ensuring customers see measurable results from using Fygaro.

Qualifications

- Ability to build strong Customer Engagement and drive Customer Satisfaction through proactive support and guidance.
- Strong Communication skills, including clear written and verbal interaction with diverse customers and internal stakeholders.
- Experience with Account Management, including managing customer portfolios, tracking usage, and identifying growth opportunities.
- Solid Analytical Skills to interpret customer data, usage metrics, and feedback to recommend improvements and solutions.
- Prior experience in customer success, support, consulting, or a related client-facing role in SaaS or eCommerce is preferred.
- Comfort working in a remote environment with strong time management, organization, and self-direction.
- Familiarity with online commerce, payment solutions, or invoicing tools is an advantage.
- Bachelor’s degree in business, communications, marketing, or a related field, or equivalent practical experience.

📌 Customer Success Consultant (Colombia)
🏢 Fygaro
📍 Colombia