We are looking for a highly organized and customer-focused Customer Service Representative to support our logistics and transportation operations. This role involves managing orders, coordinating shipments, and providing exceptional service to carriers, shippers, and internal teams. The adecuado candidate will be proactive, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.

Key Responsibilities:

- Enter customer orders, audit data, and maintain accurate records in internal databases.
- Answer incoming calls from carriers and provide timely, professional assistance.
- Track booked loads and update their status in the Transportation Management System (TMS).
- Coordinate shipments, including scheduling, tracking, and rescheduling appointments with shippers and receivers.
- Monitor delivery timelines, quality, and productivity metrics to ensure service excellence.
- Resolve customer and carrier issues or complaints with professionalism and efficiency.
- Support the full order cycle,



ensuring smooth operations from order entry to final delivery.
- Collaborate with dispatchers, carriers, shippers, and receivers to manage logistics schedules.
- Analyze performance data to identify areas for improvement and support process enhancements.
- Ensure compliance with company policies, industry standards, and relevant regulations.
- Stay informed about transportation and logistics trends to better serve customer needs.
- Provide general administrative and operational support to the logistics team.

Qualifications:

- Previous experience in customer service, logistics, or transportation coordination preferred.
- Strong communication and problem-solving skills.
- Ability to multitask and manage priorities in a dynamic environment.
- Familiarity with Transportation Management Systems (TMS) and logistics software is a plus.
- Attention to detail and commitment to accuracy.
- Team-oriented with a proactive attitude.

📌 Customer Service Representative (Colombia)
🏢 ModelKite
📍 Colombia