COMPANY DESCRIPTION: Helping Hands Cleaning Services delivers premium residential cleaning with a strong focus on trust, consistency, and quality. Based in Elmhurst, Illinois and serving DuPage County and the western Chicago suburbs since 2001, the company is woman-owned and has earned more than 1,000 five-star Google reviews.

Quality is verified rather than assumed. Helping Hands sends client surveys after every cleaning and conducts random quality control visits by Field Managers to maintain high standards and drive continuous improvement.

As a green company, Helping Hands relies on non-toxic, earth-friendly products and essential oils to create clean, healthy, and safe homes — particularly for families with children, pets, or sensitive members. Clients benefit from a 200% satisfaction guarantee, with re-cleaning of any areas of concern until they are fully satisfied.

Helping Hands is also committed to the community, supporting schools and non-profit organizations through donations, free services, gift certificates, and volunteering.

ROLE DESCRIPTION

FLUENT ENGLISH AND SPANISH ARE REQUIRED. Applicants who are not fully bilingual will not be considered. Se requiere dominio total del inglés y del español.

This is a full-time, fully remote position for a candidate based in South America, working Monday through Friday, 9:00 AM to 5:00 PM US Central time. Helping Hands is headquartered in Elmhurst, Illinois, and all client contact happens by phone, email, text, and chat.

This is not simply a customer service position. Your primary responsibility is sales.

The Bilingual Inside Sales Representative is the first point of contact for many potential Helping Hands clients. You will handle incoming and outgoing calls, respond to inquiries from prospective and existing clients, and explain residential cleaning services clearly and warmly in both English and Spanish.

Daily work includes qualifying leads, preparing and presenting service estimates, following up on open inquiries,



and converting leads into scheduled cleanings. You will maintain accurate records in our CRM, support ongoing account management, and collaborate with operations to ensure smooth service delivery. The role also involves addressing client concerns, reinforcing the company's satisfaction guarantee, and explaining the benefits of green cleaning.

You will also make sure every new client is properly onboarded — complete property information, documented preferences, confirmed scope of work, accurate pricing, and complete work orders — so the cleaning team arrives fully prepared.

YOUR BIG 3

Success in this role is measured primarily by three things:

- Respond to new leads within 15 minutes or less
- Maintain a 60% quote-to-sale conversion rate
- Maintain a 25% recurring-client conversion rate

Our goal is not simply to send quotes. Our goal is to create relationships, solve problems, and close business. Leads arrive from phone, website, email, text, chat, Google Local Services, social media, and referrals. There are no cold lists and no prospecting from a database — these are people already looking for a cleaning service.

You will follow up consistently with prospects who have not yet booked, re-engage previous leads and canceled clients, educate clients on the benefits of recurring cleaning, and identify opportunities to convert one-time clients into weekly or biweekly recurring plans.

QUALIFICATIONS

- Fluency in English and Spanish, with clear and professional verbal and written communication
- Based in South America and available Monday–Friday, 9:00 AM–5:00 PM US Central time




- Demonstrated inside sales skills, including phone-based selling and closing service agreements
- Comfortable asking a client to make a decision, and not discouraged when someone says no
- Strong customer service and customer satisfaction focus, with the ability to build trust and long-term relationships
- Experience in lead generation and follow-up to convert inquiries into booked services
- An understanding that follow-up is a major part of sales
- Ability to support basic account management, including maintaining client information and service preferences
- Highly organized, with the time management skills to handle multiple calls, leads, and follow-ups without dropping any
- Comfort using CRM or sales software, email, and basic office tools
- Comfortable using AI tools to work faster — drafting follow-ups, summarizing conversations, and preparing quotes
- Marketing knowledge that supports selling is a plus, particularly email marketing and follow-up campaigns
- Takes ownership rather than waiting to be told what to do
- Prior experience in residential services, hospitality, or customer-facing roles is preferred
- High school diploma or equivalent; additional education in sales, business, or a related field is an advantage

WHAT SUCCESS LOOKS LIKE You don't measure your day by how many quotes you sent. You measure it by how quickly you responded, how many conversations you had, how many clients you helped, how many opportunities you followed up on, how many you closed, and how many became recurring clients.

We believe a clean home provides more than a clean space — it gives people time, happiness, and peace of mind. In this position you play an important role in introducing new clients to that experience while helping Helping Hands continue to grow.

HOW TO APPLY

- Send a short video telling us why you would be a good fit to [email protected]
- Record your video in English.

📌 Bilingual Inside Sales Representative — Residential Cleaning Services (Colombia)
🏢 Helping Hands Cleaning Services
📍 Colombia