Location Colombia
Work Mode Remote BYOD Bring Your Own Device
Department Operations Delivery
Reports To Team Leader
About Influx
Influx provides 24 7 ondemand customer service for worldclass tech brands and digital platforms. Powered by a integral, remotefirst team, we deliver highimpact support solutions that help innovative companies scale.
About the Client
Our client is a leader in the audio and instore media tech space, delivering music streaming and sound management systems for businesses worldwide.
Role Summary
We are looking for techsavvy, bilingual English Spanish Voice Support Agents to join our team. In this role, you will assist clients with streaming setup, hardware support, and service inquiries, delivering a professional customer experience over the phone.
Key Requirements
Core MustHaves
Language Advanced English and Spanish fluency B2 or higher with excellent verbal and written skills.
Experience Proven track record in voicebased customer support.
Core Skills Strong active listening, coachability, and ability to follow complex technical instructions.
Work Setup Quiet workspace with a dedicated noisecanceling headset.
Technical Hardware Specs BYOD
OS Windows 10 or higher No Chromebooks, Macbooks or Linux.
Processor Intel Core i5 10th Gen or higher or equivalent.
Memory Minimum 8GB RAM.
Internet Highspeed connection minimum 50 Mbps download upload.
NicetoHaves Bonus Qualifications

Prior experience with Salesforce or similar CRM tools.




Basic understanding of audio hardware PA systems, speakers, amplifiers or IoT systems.
Familiarity with reading basic scripts or code snippets Python, JavaScript, etc..
A passion for music and familiarity with streaming services like Spotify or Apple Music.
Key Responsibilities
Handle inbound and outbound customer inquiries via voice channels.
Troubleshoot technical issues regarding streaming solutions and audio hardware.
Maintain accurate records and account updates in internal systems.
Escalate complex technical tickets to internal teams as needed.
Why Join Influx
Growth Continuous learning, upskilling, and guidance from an elite leadership team.
Culture A diverse, inclusive, and peoplefirst workplace built on kindness and accountability.
Perks Performancebased incentives and exposure to cuttingedge audio tech.
Recruitment Safety Note Influx never charges fees during the hiring process. All official emails come from the domain influx.com.
Bolsa de trabajo Colombia ofrecemos puesto de Call Center Representative Bilingual Voice Support Specialist para el sector de CallCenter Telemercadeo en la empresa INFLUX INC. de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

? Call Center Representative Bilingual Voice Support Specialist (Bogotá)
? Influx.
? Bogotá

📌 Call Center Representative Bilingual Voice Support Specialist (Bogotá)
🏢 Empresa líder
📍 Bogotá