IMPORTANT Read before applying

Bilingual Spanish English fluency is required
Must be comfortable handling highvolume tenant calls, including frustrated or angry callers
Must be organized and accurate with data entry and maintenance work orders
Must be available to work EST hours MondayFriday 900 AM500 PM EST

Customer Service Representative

Join a busy property management company as the first point of contact for tenants who need maintenance support. Youll play an important role in keeping maintenance requests organized, coordinating schedules, and ensuring tenants receive professional assistance in both Spanish and English, even during busy or challenging situations.

What Youll Do
Answer incoming tenant maintenance calls in Spanish and English, with Spanish used frequently
Manage multiple incoming calls efficiently, placing callers on brief holds when needed while keeping conversations organized
Gather necessary tenant information and create accurate maintenance work orders in the system
Enter tenant names, property details, maintenance issues, and clear descriptions of requested work
Route work orders to the appropriate property manager or maintenance contact
Coordinate and balance maintenance schedules with building maintenance staff across multiple work orders
Follow up on open maintenance requests and ensure necessary information and updates are properly recorded
Provide endofday updates to managers regarding maintenance schedules, outstanding issues, and required followups
Handle routine tenant questions and maintenancerelated issues while keeping requests moving toward resolution

Who Youll Work With

Work directly with the client as an important part of a busy property management team. Youll communicate regularly with tenants, property managers, building maintenance staff, and other maintenance contacts to keep maintenance requests organized, schedules coordinated, and outstanding issues moving toward resolution.





Who Were Looking For
Fluent and comfortable speaking in both Spanish and English, with a significant portion of calls conducted in Spanish
Strong phone presence and ability to confidently control conversations while gathering information efficiently
Comfortable professionally handling angry, frustrated, or difficult tenants
Able to remain composed and effective during several stressful or challenging calls throughout the day
Quick multitasker who can manage overlapping calls, use brief holds appropriately, enter information accurately, and move efficiently between tasks
Assertive and resourceful, with the ability to use good judgment independently during busy situations
Highly organized and able to keep work orders, tenant information, scheduling, and followups accurate and properly assigned
Efficient with data entry and comfortable creating and updating work orders quickly while maintaining accuracy
General work experience is required

Location

Must be based in Colombia.

Experience General work experience is required. Customer service experience is preferred.

Impact Play a central role in keeping tenant maintenance requests organized, properly assigned, and moving forward efficiently.

Culture Join a team that values composure, clear communication, organization, efficiency, and dependable coordination.

Benefits
Preset salary growth weekly payments
100 remote role

Work Details
Schedule MondayFriday 900 AM500 PM EST
Fulltime position

To Apply
Please submit your application and CV in English.
Only candidates who meet the English requirement will be considered.
Once you click apply, we will send you a WhatsApp message with the next steps.
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Representative para el sector de Atencion a clientes en la empresa Hyremote de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Representative EnglishRemote (Bogotá)
🏢 Hyremote
📍 Bogotá