Location: Colombia
Work Mode: Remote – BYOD (Bring Your Own Device)
Department: Operations / Delivery
Reports to: Team Leader

About Influx
Influx is a integral customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams

At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance — while maintaining a strong focus on work-life balance and long-term career growth

About the Role
We are looking for a highly motivated and customer-focused Customer Service Agent to deliver outstanding service and represent our clients with professionalism and empathy.

Key Responsibilities




Provide high-quality customer support through multiple channels (chat, email, calls, and other platforms).
Respond to customer inquiries, resolve issues, and fulfill service requests such as refunds, reshipments, and account updates.
Deliver exceptional customer experiences by demonstrating empathy, clear communication, and problem-solving skills.
Meet productivity, quality, SLA, and KPI targets consistently.
Adhere to assigned schedules, attendance policies, and operational guidelines.
Proactively communicate any situation that may impact performance or availability (technical issues, personal matters, health situations).
Stay updated on client products, services, policies, and procedures.
Participate actively in training sessions, coaching, and continuous improvement initiatives
Accurately document cases, interactions, and updates in internal systems and tracking tools
Receive feedback constructively and de

📌 Work At Home (Colombia)
🏢 Influx
📍 Colombia