Carepatron is one of the fastest-growing healthcare software companies in the world, trusted by 100,000+ clinicians across 120+ countries. We help practitioners save time, stay organized, and deliver better care through a beautifully simple practice management and EHR platform powered by ambient AI.

We're building the invisible infrastructure behind modern healthcare. Already used globally, Carepatron is expanding rapidly and making healthcare more accessible, collaborative, and human.

A major area of growth is behavioral health. Therapists, counselors, psychologists, and group practices are switching to Carepatron every day. When they arrive, the difference between a customer who thrives and one who churns comes down to those first conversations: a great onboarding, a fast answer, a human who actually picks up.

We're now building a focused onboarding and success motion for the US, delivered live over phone and video. We're looking for someone to lead it.

Carepatron is remote-first. We're a tight-knit, high-ownership team that moves fast, experiments boldly,



and cares deeply about the work we do.

About the Role
As our Lead Customer Success Manager for the US, you own how new US practices get onboarded, activated, and retained. Not a slice of it. The whole motion.

This is a player-coach role. In your first months you'll be on the calls yourself: running onboardings, taking the tricky escalations, sitting with group practices as they migrate. That hands-on time is how you'll learn where the friction really is.

From there, you'll turn what you've learned into a system. The call flows, the walkthroughs, the follow-up cadences, the health scoring, the QA bar. Then you'll hire and coach the specialists who run it alongside you.

There is no existing playbook to step into. You're writing it, and you'll have the autonomy and leadership access to do that properly.

You'll report to our Head of Customer, and work day to day with the sales team on handoffs, and with Pro

📌 Lead Customer Success Manager, US Market (Colombia)
🏢 Carepatron
📍 Colombia