Customer Service Representative – Hybrid
Medellín, Antioquia, Colombia
Come build your career.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job:
As a Customer Service Representative, you’ll be part of our Tools & Outdoor team working as a hybrid employee. You’ll get to:
Effectively and professionally handles all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting Stanley Black & Decker’s Key Performance Indicators (KPIs).
KPIs measured will include abandonment rate and answer time.
Acts as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.




Consistently improves and manages customer communication flow on promotions and product information.
Updates, maintains, and analyzes customer account profiles.
Maintains working knowledge of all company products, services, and promotions.
Assists in training new employees in addition to other duties as assigned by management.
The Person:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
High School Diploma or its equivalent required
6 months to 1 years’ worth of experience within customer service and call center environment
Proficient in Microsoft Office; Excel, PowerPoint, Word. SAP & Salesforce, Zendesk preferred.
Interpreting KPI’S
High level of English
Excellent written and verbal communication skills
Ability to resear

📌 Customer Service Representative (Medellín)
🏢 Stanley Black & Decker
📍 Medellín