Receivables Support Representative – Collections & Billing | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution.
This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups.
You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns, while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.
This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience.
What You’ll OwnAccounts Receivable & Collections
Conduct outbound collections calls and email follow-ups on past-due accounts
Secure payments,



payment commitments, and account resolutions
Maintain consistent follow-up until outstanding issues are resolved
Track payment commitments, customer responses, and account activity
Identify opportunities to enroll eligible customers in auto-pay
Help reduce delinquency and aging accounts through proactive outreach
Billing Investigation & Salesforce Case Management
Investigate billing disputes, invoice discrepancies, and account setup issues
Identify root causes of invoicing problems and coordinate necessary corrections
Open, manage, update, and close cases in Salesforce
Maintain detailed records of customer interactions, resolutions, and next steps
Confirm customer understanding and satisfaction before closing cases
Escalate complex issues when needed while maintaining ownership of follow-through
Customer Communication & Coordination
Communicate confidently and professionally with customers by phone and em

📌 Receivables Support Representative (Colombia)
🏢 Pavago
📍 Colombia