PLEASE SEND YOUR CV AND VOICEMAIL AT [email protected]
POSITION OVERVIEW

We are a New Jersey-based glazing company specializing in residential and
commercial glass installation. We are seeking an extremely organized,
detail-oriented, and dependable Front Desk & Operations Coordinator to manage
the administrative flow of jobs from the initial customer inquiry through
scheduling, ordering, installation, invoicing, and payment.
This is much more than a traditional receptionist position. The person in this
role will serve as a central point of coordination between customers,
estimators, technicians, management, and vendors.
Because measurements, product specifications, scheduling, and ordering must be
highly accurate, the idóneo candidate is someone who naturally double- and
triple-checks their work, catches inconsistencies before they become problems,
and enjoys creating organized systems.

KEY RESPONSIBILITIES

CUSTOMER INTAKE & JOB SETUP

* Answer and manage incoming customer inquiries professionally.




* Gather all required information for new residential and commercial jobs.
* Accurately enter customer, project, measurement, scheduling, and job
information into the appropriate company software and spreadsheets.
* Make sure job files are complete before moving them to the next stage.
* Follow up with customers when additional information is required.

ESTIMATING & MEASUREMENT SCHEDULING

* Schedule estimates and on-site measuring appointments.
* Coordinate appointments between customers and company estimators/technicians.
* Confirm appointments and communicate schedule changes.
* Ensure measurements and job specifications are properly documented and
entered into the system.

TECHNICIAN SCHEDULING & DISPATCH COORDINATION

* Build and manage technicians' daily schedules.
* Coordinate installations, measurements, service calls, and other field
appointments.
* Handle last-minute customer cancellations, rescheduling, technician changes,
and other scheduling conflict

📌 US Based Remote Front Desk (Colombia)
🏢 Quality Home Care: Michigan Private Duty Aides
📍 Colombia