At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.
We offer a adaptable, innovative environment where your ideas matter and your career can thrive.
Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.

What you'll do
We are looking for a structured, reliable, and detail-oriented individual to join our Customer Success team as a Helpdesk & Customer Success Operations Agent (Remote). In this fully remote role, you will serve as a first-line contact for client support, primarily covering North American clients, while contributing to 24/7 global service coverage as part of a Follow the Sun (FTS) model.
As one of the first hires in your region,



you will play a key role in helping us scale our global support presence, streamline helpdesk operations, and provide back-office support to our Customer Success Managers (CSMs). This is a role for someone who thrives in a fast-moving, international environment and wants to help improve the way we support and serve our clients.

Your key accountabilities are:
Helpdesk & Client Support
Act as the first point of contact for client inquiries via platforms like Jira Service Desk, Zendesk, or similar.
Triage and route tickets efficiently to the right internal teams, ensuring high-quality data capture and follow-up.
Monitor ticket queues, track resolution status, and escalate time-sensitive issues where needed.
Keep all client interactions and internal updates well-documented and easy to follow.
Application analysis to determine if an issue is caused by user input, configuration errors, data validation issues, or a softwar

📌 Helpdesk & Customer Suceess Operation Agent (Bogotá)
🏢 Regnology
📍 Bogotá