About the Position:
Every day, our platform schedules appointments, handles inbound and outbound patient calls, verifies insurance eligibility, and moves about a quarter million records through integration pipelines with EHR systems.
At that volume, the details that matter are small ones. A payer changes the shape of a response. A sync quality flag grows from 0.01% to 0.02%. Numbers that read like rounding errors are thousands of patient appointments.
This role exists to work at that level of detail. You will learn how our workflows behave, notice what does not fit, explain why, and drive the fix.
The analysis is not the deliverable. You will look for problems without being assigned them, form a view on the cause, and either fix it yourself or hand a developer a diagnosis clear enough to act on.

Key Responsibilities:
Finding what is not obvious. Our workflows produce a lot of operational data: scheduling volumes, call outcomes, eligibility responses, sync logs, error codes. You will learn what healthy looks like across workflows, customers, and payers.



That is what lets you notice the small deviation nobody is watching for yet.
Data integrity end to end. You will learn the full path a record travels between systems, and the points where it could drift, duplicate, or drop. When something does go wrong, you trace it to the origin rather than to the nearest plausible suspect.
Opinionated production monitoring. You will own the library of known failure modes: what each one means, how to diagnose it, and where it escalates. You use that knowledge to sharpen what we monitor and what deserves an alert. Each new pattern you find makes the net tighter.
Fixes that stick. For each issue, you explain what happened, when it started, what changed, and what the fix should be. You stay with it until it is resolved. Then you write it up for the teams closest to the workflow, so the same issue does not come back to you.
Qualifications:
Problem obsession and ownership. You cannot lea

📌 Forward Deployed Analyst (Medellín)
🏢 Third Way Health
📍 Medellín