Company Overview:
Integral Technology Services (GTS) is a division of Lean Solutions Group, with technology operations based in Medellín, Colombia. We connect technology professionals with opportunities across the logistics, financial, and entertainment sectors, collaborating with engineering teams across Latin America and the United States.
Currently, we are seeking a Senior Software Engineer, ServiceNow to build resilient automations for core logistics business workflows. This role combines hands-on software engineering and collaboration with business teams to develop solutions involving people, AI agents, and deterministic automation.
Position Title: Senior Software Engineer, ServiceNow
Job Family: ServiceNow
Location: Remote LATAM
What you will be doing:
As a Senior Software Engineer, ServiceNow, you will work directly with business teams to understand operational processes and implement scalable solutions through code. You will contribute to a workflow management platform where human decisions, AI agents, and deterministic automation work together.




The environment uses ServiceNow Customer Service Management (CSM) for case management, with APIs and Kafka connecting it to the broader technology ecosystem. Your work will extend within and outside ServiceNow, contributing to backend integrations, frontend functionality, and platform components across observability, orchestration, and deployment.
You will work as an integrated member of the client’s engineering team, collaborating directly with technical leadership and business stakeholders, with ongoing ownership of the solutions you help deliver.
Key Responsibilities
Work with business partners to understand operational activities and translate processes into systems and data.
Develop expertise in the assigned business domain and identify opportunities to improve workflows and decision-making.
Build event-driven workflow automations with observability incorporated from the outset, using durable execution and orchest

📌 Senior Software Engineer, ServiceNow (Colombia)
🏢 Lean Solutions Group
📍 Colombia