Work Schedule
Monday–Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday: 5:30 AM – 7:00 AM
Unpaid break: 45 minutes each scheduled day
Additional flexibility: Must be available for morning coverage between 7:00 AM – 9:00 AM, as needed
Holidays: Must be available to work holidays as needed
Overtime is not permitted unless pre-approved by management
Job Overview
One of our clients is looking to hire a reliable and experienced Bilingual Receptionist / On-Call Weekend Coordinator to join their home care agency team.
The adecuado candidate will be fluent in English and Spanish, highly computer savvy, and comfortable managing high call volumes while handling time-sensitive staffing and patient-related matters. The successful candidate should be organized, professional, calm under pressure, and able to navigate multiple systems while working independently in a remote environment.
Position Summary
The Bilingual Receptionist / On-Call Weekend Coordinator serves as a primary point of contact for the agency and helps maintain clear and efficient communication between patients, families, caregivers, staff, and external partners.
The role involves answering and directing incoming calls, monitoring caregiver attendance, responding to caregiver call-outs and missed visits, coordinating coverage for open cases, and accurately documenting updates in HHA Exchange and other agency systems.
Key Responsibilities
Serve as a primary point of contact for incoming calls and after-hours HHA and PDN cases.
Answer, screen, and route high-volume calls related to staffing, attendance, patient needs, caregiver concerns, and agency services.
Monitor and verify caregiver attendance for scheduled HHA and PDN cases.
Respond promptly to caregiver call-outs, missed visits, and attendance concerns.
Coordinate caregiver and nursing coverage for open cases and missed visits to support conti