Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance.
Delivering measurable results.
Job Description
We are looking for experienced professionals to support a leading logistics technology platform serving large U.S. companies ??. This role focuses on providing operational and client support within a high-volume production environment
Manage outbound calls and emails with U.S.-based corporate clients
Handle escalations and ensure timely issue resolution
Provide outstanding customer experience (Great CX service skills required)
Support logistics tracking and operational workflows
Work closely with internal teams to maintain service quality standards
Drives the end-to-end execution of the PP/Project workflow from kickoff through closeout.
Maintains status control and keeps documentation accurate and up to date throughout the project.
Serves as the primary point of contact for client communication.
Ensures data readiness ahead of each project milestone.
Owns scheduli